Knockshee Lodges (“we”, “us”, “our”) operates this website, which is built using Wix, and manages bookings through Smoobu.
This Privacy Notice explains what personal information we collect, how and why we use it, who we may share it with, how long we keep it, and your rights.
1. Who We Are
Knockshee Lodges is the data controller responsible for the personal information we process in connection with our website, bookings and guest stays.
Knockshee Lodges is registered with the Information Commissioner’s Office (ICO).
ICO Registration Reference: ZC240335
We take the privacy and security of our guests’ personal information seriously and process personal data in accordance with applicable UK data protection law.
2. What Information We Collect
We may collect the following information:
Booking and guest information
Your name, email address, telephone number, booking dates, number of guests and any information or requests you choose to provide when making an enquiry or reservation. This information may be collected directly from you or through Smoobu, Airbnb, Booking.com or another booking platform.
Payment information
Payments are processed securely by our payment provider, such as Stripe, or by the booking platform through which you make your reservation. Knockshee Lodges does not store your full payment card details.
Website and technical information
When you use our website, Wix may automatically collect information such as your IP address, browser type, device information and general website usage data. This information helps us operate, secure and improve the website.
Cookies and consent information
Our website uses essential cookies required for security and normal website operation. Other cookies, including analytics or marketing cookies, will only be used where permitted and in accordance with your cookie preferences.
We use Usercentrics to manage cookie consent. Usercentrics may record information such as the date and time of your consent choice, your consent status and basic device information so that we can demonstrate compliance with data protection and cookie requirements.
Further information is available in our Cookie Notice and through the cookie settings on our website.
3. Why We Use Your Information
We process personal information where necessary to:
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respond to enquiries and manage your reservation and stay;
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process payments;
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send booking confirmations and important information about your stay;
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provide arrival and property access information;
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provide customer service;
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manage property access and guest safety;
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operate and protect our website and systems;
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comply with legal, tax and accounting requirements; and
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send marketing communications where you have given consent or where otherwise permitted by law.
Depending on the circumstances, our lawful basis for processing your information may be contract, legal obligation, legitimate interests or consent.
Where we rely on consent, you can withdraw that consent at any time.
4. Who We Share Information With
We only share personal information where it is necessary to operate our business, manage your booking, provide your stay or comply with the law.
This may include:
Smoobu GmbH — our property and booking management platform, which processes guest and reservation information.
Wix.com Ltd. — our website hosting and technology provider.
Payment providers, such as Stripe, where required to process payments securely.
Usercentrics GmbH — our cookie consent management provider, which processes information relating to your cookie and consent choices.
We may also share relevant information with trusted IT providers, smart-lock or property access providers, maintenance contractors, professional advisers or other service providers where necessary to provide our services.
We may disclose information to public authorities, regulators or law-enforcement bodies where we are legally required to do so.
We do not sell your personal information.
5. International Transfers
Some of the service providers we use may process personal information outside the United Kingdom or European Economic Area.
Where personal information is transferred internationally, appropriate safeguards are used in accordance with applicable data protection law.
6. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet our legal, tax, accounting and regulatory obligations.
Booking and financial information may therefore be retained for longer where this is required by law.
When personal information is no longer required, it will be securely deleted or anonymised.
7. Your Data Protection Rights
Depending on the circumstances, you may have the right to:
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request access to the personal information we hold about you;
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ask us to correct inaccurate or incomplete information;
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request deletion of your personal information;
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ask us to restrict how your information is used;
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object to certain types of processing;
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request transfer of your information;
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withdraw your consent at any time where processing is based on consent; and
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make a complaint about how your personal information has been handled.
To exercise any of these rights, please contact Knockshee Lodges using the contact details provided on our website.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how your personal information has been handled.
8. Contact Us
If you have any questions about this Privacy Notice, how Knockshee Lodges uses your personal information, or if you wish to exercise any of your data protection rights, please contact us using the contact details provided on our website.
Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes to our services, systems or legal obligations.
Last updated: 8th September 2026
ICO Registration Reference: ZC240335
Questions about this policy? Contact us.
This is a live document, under regular review. This policy was last updated in 28 July 2026.
